Plum Voice

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IVR SOLUTIONS FOR BUSINESS

At Plum Voice, we're single-minded about our technology.
IVR hosting, IVR servers, IVR solutions: it's all we do... so we do it right.
For businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes.
Plum delivers Interactive Voice Response software, systems, and expertise that companies of all sizes rely on to simplify their global communications
and improve their customers' self-service experience.
Plum Voice's in-house engineers draw upon their decades of Interactive Voice Response usability, design, and implementation knowledge to build the best voice application for you. Our expertise ensures timely, high-quality deployment of your IVR project.
Our support engineers can help you troubleshoot and resolve your IVR system issues 24/7/365. You'll never be transferred to a distant call-center full of reps reading from scripts; you start getting the support you need from the moment we answer your call.
When you choose Plum Voice hosted IVR, you are entrusting your business to our carrier-grade operations infrastructure. No single points of failure, multiple class A datacenters, and more capacity than you'll ever need.

Telco provisioning, 7x24 operations, port capacity, fault tolerance, disaster recovery: leave these details to us, while you focus on your customers and your business. Read More

Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications. Read More

The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world. Read More

With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool. Read More

Plum Voice: A Trusted Source of Hosted IVR
Plum Voice was recently featured in an article that describes it as a proven provider for IVR systems. Plum Voice was mentioned as a source for "Do It Yourself" customers who would use the platform to "gain the ability to build new telecom and voice application without discarding existing development processes and tools. The article also describes how Plum Voice provides custom development with in-house professional services teams that have significant IVR, VoiceXML, and web development experience.

For more information, you can reference the TMC article here. Read More
Plum Survey 1.6 release now into production
The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:

1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.

2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.

If you are interested in these features, please contact your sales representative to have these features enabled for you. Read More

« tag of the day
The element is used to specify values that are passed to subdialogs. Read More

IVR BLOG

IVR and the perfect Halloween costume
Halloween is in several days, and I have yet to decide on and purchase a costume. I havent had a chance to swing by or even locate a Halloween store. I am feeling woefully unprepared for this Halloween weekend, and am scattering to try to track down everything I need to look in equal parts … Read More
Benefits of Callee Type Detection
Callee type detection is a feature of the Plum VoiceXML platform that detects whether a person or voicemail system answers an outbound call from an IVR application. Callee type detection provides the results of an outbound call by reporting if a person, fax machine, or voicemail answered the phone or if the call received a … Read More
IVR and Benefits Enrollment